ElevenLabs — Technical Customer Support Specialist

job posting·professional role·active

Official active full-time posting for Technical Customer Support Specialist at ElevenLabs, located in United States; Mexico; Canada.

Verified facts

Official site	https://jobs.ashbyhq.com/elevenlabs/f2bf078d-d104-4a7b-96fd-5187a550f4a0 ↗
Geography	United States
job board posting id	f2bf078d-d104-4a7b-96fd-5187a550f4a0
team	Customer Support
location	United States; Mexico; Canada
seniority	unspecified
department	Operations
exact title	Technical Customer Support Specialist
role family	finance_and_operations
closing date	unknown
compensation	disclosed: false · parse state: not_publicly_disclosed
posting date	2026-07-13
employer name	ElevenLabs
posting status	active
workplace type	remote
employment type	full-time
required skills	2–3 years in technical customer support at a SaaS or high-growth tech company, with B2B or enterprise experience; Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets) — either through support work or building things yourself; Solid understanding of APIs and how developers integrate them; comfortable reading and troubleshooting code, especially Python or JavaScript; A genuine interest in implementing and experimenting with AI solutions — not just supporting them from the outside; Experience working autonomously in a fast-moving, international, remote team; Passionate about AI and the problems it can solve — you follow the space closely and have opinions about it; Analytically sharp with a first-principles approach to debugging and problem-solving; A strong communicator who can translate technical complexity into clear, actionable responses; Self-directed: you don't wait to be told what to do, and you hold yourself to a high standard; Energised by a startup environment where things move fast and you can have real impact; #LI-remote
selection basis	official_current_board_freshness_or_domain_critical_role
employer subtype	foundation_audio_ai_company
preferred skills	unknown
responsibilities	Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly, and follow through until resolved; Provide high-quality technical support in English; Become a deep expert in ElevenAgents and how our customers use it to orchestrate LLMs, telephony, and other AI integrations; Identify patterns across support tickets and surface product gaps to engineering and product teams; Build and maintain documentation that actually helps — clear, accurate, and kept up to date; Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs
work authorization	unknown
education requirements	unknown