QSIC — Global Head of Operations

job posting·professional role·active

Official active full-time posting for Global Head of Operations at QSIC, located in Dallas, Texas.

Verified facts

Official site	https://jobs.lever.co/qsic/1727bb6d-c412-443e-b614-7de09d1fc96a ↗
Geography	United States
job board posting id	1727bb6d-c412-443e-b614-7de09d1fc96a
team	Operations
location	Dallas, Texas
seniority	leadership
department	unknown
exact title	Global Head of Operations
role family	finance_and_operations
closing date	unknown
compensation	disclosed: false · parse state: not_publicly_disclosed
posting date	2025-11-14
employer name	QSIC
posting status	active
workplace type	hybrid
employment type	full-time
required skills	You must have:; Hired and managed remote, globally distributed technical Operations teams (10+) in a fast-scaling technology business, with direct experience running multiple regions concurrently; Managed end-to-end deployment programs where hardware, software, and content had to move together — IoT fleet rollouts or directly analogous deploy-at-scale programs. You understand what breaks when these three tracks fall out of sync.; Built and executed end-to-end in-store hardware installation programs, including playbooks, SLAs, and repeatable deployment models for global use; Managed operational vendor and third-party relationships globally — and enforced SLAs against partners under live retailer pressure. We're looking for scar tissue, not theory.; Sourced and managed hardware vendors, forecasted demand, negotiated pricing and warranties, and optimised inventory and logistics; Deep experience with network operations and reliability, including monitoring, escalation, remediation, and close partnership with Engineering teams; Established, monitored, and achieved KPIs for large-scale hardware installation programs; Built customer support models including support tiers, ticketing, escalation frameworks, and customer satisfaction metrics; Partnered with a Sales team in a high-growth technology environment, translating commitments into executable delivery plans; Led global change management initiatives to embed new tools, automation, and standardised processes at scale; Full, unrestricted work rights for the United States (we are unable to offer immigration assistance for this position); Bonus points if you:; Have experience with light manufacturing, assembly, or kitting operations; Have managed installation programs across small format, enterprise, and franchise stores; Have built customer tech support programs specifically for retail environments; Are certified in PMO or project management (PMP, Prince2, or similar); Who we are; We live by four values:; Honesty First — Frank, direct, respectful, and fair. We choose honesty over getting it perfect.; Invent Solutions — We see a problem and solve it. No dwelling, no excuses.; Laugh and Learn — Genuine curiosity, never taking ourselves too seriously.; One Team — Diverse people, one direction. That's what makes us great.; A note on applications
selection basis	official_current_board_freshness_or_domain_critical_role
employer subtype	retail_audio_ai_company
preferred skills	unknown
responsibilities	Global Deployment and Field Execution; Build and lead regional Operations organisations across Americas, APAC, and EMEA — running multiple regions concurrently, not sequentially; Oversee end-to-end in-store installation programs across small format, enterprise, and franchise store locations; Create playbooks, SLAs, and repeatable deployment models for global use; Manage global field partners, installers, and on-site maintenance resources; Own store launch timelines, quality, and cost metrics; Lead cross-functional alignment across Retail, Product, Engineering, Sales, and Support; Hardware, Software and Content Deployment; Own end-to-end deployment programs where hardware, software, and content move in lockstep — IoT fleet rollouts or directly analogous deploy-at-scale programs; You understand the failure modes that occur when these three tracks fall out of sync. That understanding is a requirement for this role.; Source and manage vendors for speakers, amps, edge devices, accessories, racks, cabling, and shipping; Forecast hardware demand and optimise inventory and logistics; Negotiate pricing, terms, warranties, and supply risk; Network Operations and Reliability; Run 24/7/365 network monitoring, escalation, and remediation; Build playbooks for device health, firmware updates, and performance uptime; Partner with Engineering on monitoring and real-time support tooling; Deliver retail-grade uptime globally; Customer and Technical Support; Build global support tiers (L1/L2/L3) for retailers, franchisees, and field teams; Oversee ticketing, escalation, response SLAs, and hands-on diagnostic guidance; Own escalation management and continuously monitor NPS and CSAT; Drive a "we've got you" service culture — fast, accountable, no excuses; Project Management and New Business Onboarding
work authorization	unknown
education requirements	unknown