Global Head of Operations

QSIC

active

Official active full-time posting for Global Head of Operations at QSIC, located in Dallas, Texas.

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Role facts

Employer	QSIC
Location	Dallas, Texas
Work mode	Hybrid / flexible
Remote scope	unknown
Employment	full-time
Function	Operations
Track	industry
Seniority	leadership
Compensation	unknown
Posted	2025-11-14
Work authorization	unknown
Official posting	Open official posting ↗

Responsibilities

Global Deployment and Field Execution
Build and lead regional Operations organisations across Americas, APAC, and EMEA — running multiple regions concurrently, not sequentially
Oversee end-to-end in-store installation programs across small format, enterprise, and franchise store locations
Create playbooks, SLAs, and repeatable deployment models for global use
Manage global field partners, installers, and on-site maintenance resources
Own store launch timelines, quality, and cost metrics
Lead cross-functional alignment across Retail, Product, Engineering, Sales, and Support
Hardware, Software and Content Deployment
Own end-to-end deployment programs where hardware, software, and content move in lockstep — IoT fleet rollouts or directly analogous deploy-at-scale programs
You understand the failure modes that occur when these three tracks fall out of sync. That understanding is a requirement for this role.
Source and manage vendors for speakers, amps, edge devices, accessories, racks, cabling, and shipping
Forecast hardware demand and optimise inventory and logistics
Negotiate pricing, terms, warranties, and supply risk
Network Operations and Reliability
Run 24/7/365 network monitoring, escalation, and remediation
Build playbooks for device health, firmware updates, and performance uptime
Partner with Engineering on monitoring and real-time support tooling
Deliver retail-grade uptime globally
Customer and Technical Support
Build global support tiers (L1/L2/L3) for retailers, franchisees, and field teams
Oversee ticketing, escalation, response SLAs, and hands-on diagnostic guidance
Own escalation management and continuously monitor NPS and CSAT
Drive a "we've got you" service culture — fast, accountable, no excuses
Project Management and New Business Onboarding

Required skills

You must have:
Hired and managed remote, globally distributed technical Operations teams (10+) in a fast-scaling technology business, with direct experience running multiple regions concurrently
Managed end-to-end deployment programs where hardware, software, and content had to move together — IoT fleet rollouts or directly analogous deploy-at-scale programs. You understand what breaks when these three tracks fall out of sync.
Built and executed end-to-end in-store hardware installation programs, including playbooks, SLAs, and repeatable deployment models for global use
Managed operational vendor and third-party relationships globally — and enforced SLAs against partners under live retailer pressure. We're looking for scar tissue, not theory.
Sourced and managed hardware vendors, forecasted demand, negotiated pricing and warranties, and optimised inventory and logistics
Deep experience with network operations and reliability, including monitoring, escalation, remediation, and close partnership with Engineering teams
Established, monitored, and achieved KPIs for large-scale hardware installation programs
Built customer support models including support tiers, ticketing, escalation frameworks, and customer satisfaction metrics
Partnered with a Sales team in a high-growth technology environment, translating commitments into executable delivery plans
Led global change management initiatives to embed new tools, automation, and standardised processes at scale
Full, unrestricted work rights for the United States (we are unable to offer immigration assistance for this position)
Bonus points if you:
Have experience with light manufacturing, assembly, or kitting operations
Have managed installation programs across small format, enterprise, and franchise stores
Have built customer tech support programs specifically for retail environments
Are certified in PMO or project management (PMP, Prince2, or similar)
Who we are
We live by four values:
Honesty First — Frank, direct, respectful, and fair. We choose honesty over getting it perfect.
Invent Solutions — We see a problem and solve it. No dwelling, no excuses.
Laugh and Learn — Genuine curiosity, never taking ourselves too seriously.
One Team — Diverse people, one direction. That's what makes us great.
A note on applications